FAQ

FAQ

WHAT ARE THE RENTAL RULES?

You may consult them right here!

VISITORS

UNFORTUNATELY, DUE TO ABUSE, WE NO LONGER ACCEPT EXTERNAL VISITORS ON SITE. IMAGINE THAT EACH OF OUR 10 CHALETS INVITED “JUST 2 PEOPLE FOR THE AFTERNOON”. THIS WOULD CAUSE THE POOL TO BE CROWDED, PARK PASSES INSUFFICIENT, BIKES TOO, ETC. WHILE VISITORS WOULD ENJOY OUR SMALL SITE, PAYING CUSTOMERS (PERHAPS YOU) WOULD NOT HAVE ACCESS TO OUR FACILITIES. TO BE FAIR, WE ASK PEOPLE ON OUR SITE TO BE PART OF A RESERVATION. THIS WAY WE KNOW THE NUMBER OF PEOPLE ON SITE AT ALL TIMES, ENSURE NOT TO EXCEED THE MAXIMUM NUMBER OF OUR OCCUPANCY CAPACITY AND KNOW YOU WILL NOT BE INVADED AT THE POOL OR ELSEWHERE.

• MOBILE RECEPTION

We operate like Airbnb. Our office handles all requests remotely. We are a small vacation center. To optimize our resources, we have chosen to close the reception office and work more on the maintenance of the chalets and the grounds. That said, we are ready to help you and answer your questions! We respond very quickly by email and in order of priority.

Why don’t we have a front desk or business phone?

Initially, because we had to deal with the shortage of workers, but in the end, for the efficiency that it allowed us to have:
  • We have fewer employees but those we have are multitasking and are better paid, so we have less turnover;
  •  Assigning a person all day to an office position when there is so much to do does not make sense. By email, we are able to take a break to answer you during cleaning, mowing the lawn, cleaning the pool or between two errands;
  • The person assigned to emails changes at least twice a day. The person who receives your email at X time sees your exchange, consults your file, understands the situation, consults colleagues if necessary and does an adequate follow-up without making you repeat yourself.

• CLEANING

Surfaces are sanitized with products containing chlorine or alcohol, depending on the surface and the needs. Beddings and linens are sanitized and a rotation is carried out with pillows, duvets, throws and bedspreads. This is why early arrivals and late departures are deemed impossible.

• POOL, HOT TUB & OTHER WATER ACTIVITIES :

You will have 1 hour of exclusive use of the whirlpool each day of your stay. You will have to reserve your time slots with us by email. This measure is in place to allow everyone to enjoy the spa in peace and privacy. The water is around 102-104 in the winter; 100-102 in the summer. (The water needs to be kept at a high temperature to maintain a desired temperature during high trafic).

The swimming pool is open. Without lifeguard. Swimming at your own risk. Lac Raymond beach is a 9min bike ride in a straight line from Village Suisse.

PLEASE NOTE THAT LAKE LA SAPINIÈRE HAS RETURNED TO ITS NATURAL STREAM/LITTLE RIVER SHAPE FOLLOWING LA SAPINIÈRE’S DECISION TO STOP CLOSING THE DAM WHICH MADE IT A LAKE.

• MAXIMUM OCCUPANCY

We limit the capacity of the chalets according to the standards of the CITQ and our insurance. Each of the chalets is described on the site and the capacity is also indicated.

Our site cannot accommodate more than 32 adults or 50 people with children.

• BONFIRES

If it is windy or it has not rained enough, outdoor fires are not permitted. Consult Sopfeu.qc.ca for current regulations. Thank you for your understanding.

Where to find firewood?

Some reservations get a bag of firewood in season – from Thanksgiving to Easter – on weekends only in lower season and for each reservation in busier times. Here is a list of places nearby where you can get it at great rates (in our experience):

• PERSONAL ITEMS

For hygienic reasons, WE DO NOT PROVIDE bicycle helmets. Also bring your life jackets, pool towels, etc. Bring your personal effects and equipment to enjoy the outdoors.

• CANCELATION POLICY

Our cancellation policy is strict. *Detailed in reservation form and to be approved prior to reservation. “Since COVID-19 is considered a global pandemic by the World Health Organization, the force majeure policy no longer applies as the consequences of COVID-19 are no longer unforeseen or unexpected. When making your reservation, be sure to read the cancellation conditions carefully. “

• Absolutely NO SHINANIGANS will be tolerated. 

If you, or any client on site, feel uncomfortable with questionable behavior or witness shady gatherings, you are invited to call the police. The guilty parties will be escorted out of Le Village Suisse on the spot, without any warning and no refund. We have ZERO PATIENCE for disrespectful behavior towards our clientele. Absolutely no EXTERNAL VISITORS authorized on site nor any overpopulation in the cottages. Our clientele appreciates our quiet atmosphere. 

What time can we check-in? When is check-out?

Arrival is at 4:00pm and departure at 11:00am.

 

LOST & FOUND: DO NOT LEAVE ANYTHING BEHIND!

We are not responsible for lost or found items. We keep them for a while and eventually send clothes, toys or other items to a donation box. You must come and collect the items or send a courier to collect them. (Hundreds of objects of different values, monetary or sentimental, are collected each year. We cannot manage this volume, especially since Val-David no longer has a post office facilitating this service locally. You have to check on your side which carrier is the most advantageous in terms of prices and schedules. Since there are large variations in pricing and times from supplier to supplier, we cannot make these decisions for our customers. Here are the known providers who offer the service:
* Note that Canada Post and Expedibus no longer offer service in Val-David

How do we get there?

Please note that the GPS often gets confused once you get here. Read our indications carefully to make your trip here easy!

Essentially, once you cross the bridge on La Sapinière DO NOT make a left right away (that’s what  lot of GPS do). Keep going for about 30 feet and enter our main parking lot. The front desk will be on your left.

How do I make a reservation?

You can use either our secure reservation system on this website. We ask for a deposit of 50% of your total booking amount to hold your reservation.  This can be paid by VISA or MC. The remaining balance is payable on day of arrival.

If I have a promotional coupon (such as Groupon or Tuango)

First, check the validity dates carefully. If there are no expiration date on your coupon, write our front desk with detailed in formation and we will help you find a date. Simply enter your code in the comment section of the form. Expired coupon are exchangeable for their value in money  against a regular price reservation. All reservations made with a coupon are final.

Promotion dates

Please note that no promotional rate or coupon is applicable during the Peak seasons : summer holiday (end of June – beginning of September), Spring Break, statutory holidays, late January to early March weekends and Xmas break. EXCEPT if a promotion has been specifically designed for the said period.

What is the cancellation policy?

If a cancellation is made within 30 days of your arrival date, the deposit is non-refundable. Otherwise, half the deposit will be refunded.

Due to our small number of chalets and the impact a short notice cancelation can have on our business, any cancelation made within 10 days of a stay will be fully charged.

Is there WIFI in the chalets?

Yes! We have many networks and routers to insure a good signal throughout the resort.

Are bed linens & towels included in the rental?

Bed linens, blankets and pillows are included and all beds will be fully made up when you arrive in your chalet. You will also find dish towels, dish clothes, a bath mat and a hand towel.

But we do ask that you bring your own beach towels for the jacuzzi, pool or river (chlorine damages our linens instantly).

As an environmental-friendly company, we supply one set of bath towels per person. Furthermore, our small on-site laundry has a limited capacity.

Is my chalet guaranteed?

You will normally get the specific cottage you have booked, but we reserve the right to transfer a booking to a cottage of equivalent or higher category when required in case of breakage or for occupancy reasons. This rarely happens but it is a slight possibility.

Is there a telephone in the chalet?

No, there are no phones in the chalets, but cell service is generally excellent.

What is your policy on smoking?

Smoking is prohibited inside all chalets and elsewhere on our common grounds (hot tub, pool area, lake front, etc). Smoking is only permitted 9meters (30 feet) away from your chalet, and we ask that you close any windows and doors nearby.

Do you take a damage deposit?

We do ask for a valid credit card on file. We take a $100 deposit per rented unit. If everything is ok upon departure, the deposit is refunded.

Is there housekeeping in the chalets?

Your chalet will be thoroughly cleaned prior to your arrival and after your departure. Prior to your departure, we ask that you remove your garbage/recycling (bins are on-site), clean and put away your dishes and clean up any mess out of the ordinary.  Cleaning supplies are available in each chalet if you need them.

Are pets really permitted?

Pets are welcome if they are accompanied by responsible owners.  We ask that you pick up after your pet both inside and outside, and keep them on leash when outside.

What other rules apply?

When reserving your chalet, all of our guests must agree to the following conditions and rules.  You may sign it or simply agree to it verbally or by sending an email stating that you agree. RULES OF LIFE AT VILLAGE SUISSE